Conditions of use Information from the editor

This website is owned and edited by SASu MemOring France (thereafter called « MemOring ») its registry number with the French Commerce Dept. is  FR-81800137309

Tel : +33(0)6 46 28 56 76
E-mail : contact@memoring.fr

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E-Boutique Memoring- Sales Terms

Clients purchasing goods via phone through the Client Relations Centre or the website must read the general sales terms

Website use terms

The use of this website is subject to the following terms and conditions ( «  Conditions ») MemOring reserves the right to periodically modify these terms and conditions. The modified conditions will take effect on the date they are put “on line” on the website for the users. Consequently, users must read the conditions and terms regularly. We urge you to read the conditions and terms carefully before using our website. The user confirms having been informed of these General Conditions of use. The user also acknowledges knowing about them as soon as goes on the website.

Consequently, use of the website means that the user fully accepts these conditions. If a user doesn’t accept these conditions, he is not authorised to continue to use the website.

Use of website contents

MemOring created this website for the personal information of users. The user can download on a computer or print a copy of the pages on the website, only for his personal use, private use, home use, educational and non commercial use, on the condition that he does not modify the website in any way shape or form, for example copyright © info and Trademarks, and also info on property rights. Except mentioned otherwise all the graphics and text on the website such as images, pictures, including those of people seen on the pictures, illustrations, icons, texts, video clips, animations (hereafter called « Contents of MemOring ) are protected by copyright , drawings and brands and dispositions of International Treaties and National laws and rights and this all over the world.

The MemOring contents cannot be partially or wholly sold, reproduced, distributed, modified, presented to the public, be shown or integrated into a by-product work for public or commercial use. It’s also forbidden to use or present the MemOring Contents in its entirety or in part on another website, in a computer environment on the net or on any other types of supports for whatever commercial use.  

If a user violates one of these Conditions and terms, the right to use MemOring would end automatically and the user will have to immediately destroy copies that could have been made of the MemOring Contents.  Any illicit use of the MemOring Contents could be considered a copyright infringement on trademarks, royalties, publicity rights, as well as laws and texts on general regulations on communications rights.

User transmission of information

This section applies to transmissions to MemOring

All communications, information or unsolicited contents sent by the user to MemOring via its website, by e-mail or any other methods, including data, questions and answers, comments, suggestions and other similar messages will be handled by MemOring as non-confidential information and therefore free of rights. When sending these types of communications to MemOring, the user gives MemOring a free, perpetual, irrevocable and non-exclusive license authorizing its use, reproduction, modification, publication, editing, translation, distribution , representation and posting of the users communications separately or the right to integrate them in other works, and this no matter its shape, technology or media used, be it also presently or in the future and to surrender these rights to a third party (person) no matter who. Any content transmitted can be used by MemOring in various ways, like for example reproduction, publishing, transmission, publication, distribution and posting, but also for the development, manufacture and marketing of products using these information. 

Brands

Commercial brands, logos, and service brands (thereafter designated collectively as « Brands ») reproduced on the website are commercial brands or registered brands belonging to MemOring or are used under license granted to MemOring by third parties. All other brands are exclusive brands registered by their respective owners. No part of the website can be or should be considered as an incitement or implicit authorization to use the Brands published on the website without the prior written permission and consent of MemOring or of the third parties who are owners of the Brands. Any abusive use of the Brands or any other content on the website is strictly forbidden

COPYRIGHT

All elements published on the website are subject to the following  copyright: Copyright © MemOring 2014 or are used under license granted to MemOring. All rights are reserved. See section “use of contents on the website” above

Hypertext links

Some links in the contents of the website may refer to other websites operated by third parties not affiliated with MemOring.

The presence of these hypertext links is in no way cautioned by MemOring. MemOring has not verified all these third party websites mentioned on its website and should not be held responsible for the contents and exactness of pages that are not on its website or third party websites mentioned on its website. Users of the website consulting pages that are not on our website and third party websites do so at their own risk and peril. MemOring forbids the creation of links to its website from other websites managed by third parties except if they have been authorised to do so

Termination

It is understood that MemOring can end with or without prior notice your access to the MemOring website, if MemOring thinks that you have misused these Conditions or acted in a way that is incompatible with the letter or spirit of this present agreement, or violated the rights of MemOring or of a third part or for any other reason. You acknowledge the right of MemOring to modify the website or to suspend its publication, with or without prior notice to users. You agree that MemOring cannot be held responsible towards you or a third party, of the consequences caused by such a modification or suspension of the website. The arrangements entitled « Non-liability clauses”, “Limited liability” and “General dispositions” will remain valid after these Conditions have expired

Limited liability

Under no circumstances, no matter what they are, can MemOring be held responsible of losses resulting directly or indirectly of the use of their website and of the information available on the website, this also includes, lack of access , loss of business, loss of profits, loss of data or any accessory or consecutive damages, no matter the judicial basis stated by the user, and this even under the hypothesis that MemOring  had been warned previously of the possibility of such damages

Some states or nations to not adhere to the exclusion or limited liability for damages due to such uses, this limited liability cited previously may not apply to all users. Damages due to the purchase or the use of products sold via phone on the e-boutique of MemOring are governed by the Terms of sale.

Limited responsibility

Except under different dispositions, the information and contents published on the MemOring website are only for the promotion of products and services offered by MemOring. MemOring does not affirm that the Contents of MemOring is adapted or available for use in all the countries of the world. Users use the website at their own risks and are to respect the local laws, it is also understood that the access to the Contents of MemOring could be illegal for some people or in some nations. Our products are available in many nations. Nevertheless, the website can describe some products whose marketing is not available all over the world. Any lawsuit or complaint must be filed within a delay of 2 years after the reasons of the lawsuit or complaint have been exposed

Publication date September 2014

General Sales Terms

Home page

General Sales Terms

Our General Sales Terms

General Sales Terms on our E- Boutique

 1. Overview

The following Conditions, as well as all other annex rules put in place by MemOring and put at the disposal of clients in accordance with the following dispositions (collectively called “General Sales Terms” will apply to all sales of MemOring products that you the client can order from SAS MemOring a French registered company located in Le Casard-Cordieux, 01120 Montluel, France  (“MemOring”  or there after designated as « us » or « our ») either ( a ) via phone to our Client Relations Service of  MemOring ( the « Client Relations Service » ) whose phone number and e-mail address are on the website  or  ( b) on internet via the  MemOring website with the domain name  www.memoring.fr (the “ website” ) These general sales terms apply only to sales via the Client Relations Service or from the website. MemOring may modify the General Sales Terms at will and if need be. The General Sales Terms apply to all orders done through the Client Relations Service or by the website and are in force when orders are made in your name by a representative of MemOring (in the case of an order through the Client Relations Service of the website) or when you make an order via the website. In the case of an order via the website, when you click on « I accept » or in a similar case, in the column “confirm order” before passing your order to MemOring , you indicate that you fully accept the General Sales Terms.

If you refuse to accept the General Sales Terms in use today, you will not be able to order MemOring products from the website or Client Service Centre. People wanting to use the Client Service Centre or the website will also be known, because of the fact of such usage, to have accepted to be bound by our Conditions of use of our website and our confidentiality policy, which are included by reference in the General Sales Terms

Clients using our Client Relations Service will have access to our confidentiality policy in our « acknowledgement of receipt of your order »

Sales Terms

Only adults who ( A ) i. e.  are 18 years old in most countries , ( b) or who have the legal power to conclude contracts and ( C) reside in France or around the world can order products through the Client Relations Service or on the website  (please also see the column payment and shipping hereunder for more details.

If you are not an adult or if for any other reason you do not have the legal power to conclude contracts, one of your parents or your tutor will have to order in your name, and approve the General Sales Terms. Any order made that violates this clause will be considered as being null and void.

When ordering through the Client Relations Service or the website, you declare and affirm being in good faith a client and end user that will neither deliver, sell or distribute in anyway, shape or form MemOring products, and will not purchase MemOring products for any commercial purposes  

If, in spite of our efforts, products are no longer available or if MemOring has valid reasons to believe that an order was given that violates the General Sales Terms, then MemOring can refuse that order.

3. Availability and quantity of products

All orders given through the Client Relations Service or on the website are accepted if the product is available and with the consent of MemOring. MemOring reserves the right to modify the assortment of products proposed on the website or through the Client Relations Service. The Client Relations Service and the pages on the website will give you information about the products available for sale now through the above channels.

Please take note, that all products that have the button « add to cart » can be sold through the website. You can also call our Client Relations Service  (phone number on website)  and a representative of MemOring will give you detailed info on the availability of products and will guide you in your purchase.

4. Account registration and personal information

So as to order via the Client Relations Service or the website, you must, or the representative of MemOring (in your name) will register you and create your online account.

To register yourself, you must give personal information that is valid and up-to-date, like your name, first name, phone number, your e-mail and postal address and confirm that you are an adult.

Once you will have registered your account on the website or done so through a representative of MemOring, you will get an e-mail that will enable you to access your account on the website and to create a user ID giving you permanent access to your account and also give you a password.

It could also be, when your online account is being registered, that you get a second e-mail giving an overview of your personal information. It’s our responsibility to constantly ensure the security and secrecy of your password as well as, access to your account. MemOring cannot be held accountable for any fraudulent use of your account due to third party access and the use of your password and user ID to your account. We can punctually modify the information required to make a new order or to registering of accounts.  These modifications will be published on the website. Refer to our confidentiality policy and clause 8 of the General Sales Terms where you will find full information on the use we could make of your personal info.

In case you have modifications in reference to the info you gave to the Client Relations Service or on the website, go to your account and update it yourself or inform the Client Relations Service (our phone number and e-mail are on the website) or advise MemOring as indicated in our Confidentiality Policy. If MemOring suspects that a third party hacked a client’s password and/or user ID to connect to his account, MemOring will immediately cancel and terminate that account and will notify the client of the termination via e-mail or phone.

5. Orders

If you wish to order via the website, your order will be processed as follows: Once you will have chosen a product, click on the button « add to cart » so as to put the product in your cart.

You can also click on the « personalize » button and select the different personalized options offered. You can then decide on continuing your purchases and add them to your cart or pay for them by clicking on the “Order” button. You can also delete one or several products that you have selected in the cart.

When ordering via phone through the Client Relations Service (phone number on the website), a representative of MemOring will ensure the follow-up of the order. When you order via the Client Relations Service or the website, you must or may have to give more personal info (final address of shipment, billing address and payment details)

You certify that all the personal information given to MemOring are true and exact. Regarding details on the choice of options:

Ring size: MemOring suggest that measuring the size of the wearer be done by a jeweller, in case of a bad fit of the signet ring at delivery, SAS MemOring cannot be held responsible for the bad fit requiring after sales service to adapt the signet ring to the proper size. The client is free to have the signet ring modified by a qualified jeweller so as to not pay postage fees. This modification is done and paid for by the client only. The size on the measurement tool of the jeweller corresponds to the measurement indicated on the thinnest part at the base of the signet ring.

For serial numbers, it is asked that it be clearly written and easily readable. A wrong reading of badly written and unclear information cannot be imputed to an SAS MemOring defect.

For Overseas Operations: The number of stars is normally 10, nevertheless, if there is a need to add more, we propose to modify the size of these stars or to modify their standard layout so as to make them readable. With regards to setting precious stones SAS MemOring will provide an authenticity certificate

For stones corresponding to Military Valour or Combat Wounds, you will be asked to provide a copy of the awarding of the medal so as to avoid “Walter Mitty” awarding  

6. Prices, Taxes and Delivery Costs

Except when mentioned, all the prices indicated on the product pages of the website or mentioned by the Client Relations Service are in Euros, VAT included and do not include delivery costs as well as any other taxes. The currency that applies will be updated considering the destination of the delivery after you will have indicated the delivery address.

MemOring reserves the right to modify the prices and delivery costs at any time and this without prior warning. The price of a product and delivery costs indicated on the website or indicated by the Client Relations Service at the time when MemOring gives you confirmation of your order will be honoured by MemOring

Shipping costs are not indicated on the product pages but will be added to the price of the product after you will have chosen your delivery options. Delivery costs and the applicable VAT will be indicated on your order page before you will be asked to confirm and send it to MemOring (with regards to an order done on the website) or will be given by the Client Relations Service ( in case of an order made via phone) and they will also appear on the Order Confirmation and on the bill ( if you choose to receive one) . The delivery costs are on the Shipping Policy described hereafter. Be aware that VAT will vary in accordance to where the products are shipped.  

7. Verification and client confirmation

We strongly suggest you carefully verify all the details of an order before you send it to our Client Relations Service or the website, this also includes all the specific information relating to each order, given by the MemOring representative (in the case of an order via the Client Relations Service) or on the website (in the case of a website order). After having thoroughly checked your order, please then click on the box beside « I have read and accept the General Sales Terms » so as to indicate your acceptance of the General Sales Terms, then click on the “Order with required payment” (on the website) so as to send your order

When sending an order, you submit a purchase offer to MemOring of the products in your “cart”. Notwithstanding any indications to the contrary, MemOring reserves the right to refuse, cancel or terminate any orders at any time for legitimate reasons

8. Payment

8.1 Payment via credit card or debit card

As indicated on the website and this can also be done via the Client Relations Service, you can pay for your order with a credit or debit card. Your billing address must be in one of the nations indicated in Clause 2 above.

When you order via the website you must indicate your payment details on the correct form. If you are ordering via phone you must give to the Client Relations Service your credit/debit card numbers, the 3 or 4 number security code at the back or front of the card….

Your phone conversation can be recorded for security reasons and also to ensure quality service, but they information on your cards will not be recorded by our Client Relations Service or anything said will be ciphered and used only to handle the transactions done with your payment cards.

Please see our Confidentiality policy where you will find detailed info concerning the way and the time we are likely to use or keep your personal information and the recording of phone conversations.

All owners of credit/debit cards are subject to validation and authorisation controls by the issuer. If the issuer of your payment card refuses to validate the payment to MemOring you will have to contact the issuer directly to fix the problem and MemOring will not be held responsible of any late or non-delivery.

 So as to handle your order and the level of personalisation of the products, we await full payment in order to make your product. A confirmation of the order will be sent you and your payment card will be debited of the purchase price that applies.

When submitting a purchase order of MemOring products on the website or through the Client Relations Service, you authorise MemOring to do a check on your payment card and if MemOring thinks it necessary, to transmit or obtain information (including updated information ) concerning you from third parties, including but only in reference to your payment card number, this is so as to authenticate your ID, to validate your payment card, to get a first authorisation on the payment card and permit the individual purchase  transactions 

Regarding this contract, the payment of products and/or purchased services on the website via a credit or debit card are handled by the Crédit Mutuel Villars les Dombes for SAS MemOring, Montuel, France in accordance to the standard mode of payment used for the purchase of goods and services

8.2. Payment via bank transfers

We also accept payment via bank transfers for all your orders through the website or the Client Relations Service. Remember to write the reference number of your order on the bank transfer form.

When you will have sent in your order and chosen your mode of payment to be via bank transfer, MemOring will wait until it has received your payment before handling your order.

If the funds are not credited on our bank account within 7 working days after your sending in your order, that order will be cancelled

MemOring wil not take a commission on a bank transfer payment. Nevertheless, please ensure that we receive the full amount mentioned in the order acknowledgement so that we can process your order. Be aware, that some banks can take a commission on bank transfers.

8.3 Payment via PayPal

Payment can also be done through Paypal on the website

8.4 Payment via check

Payment can be done via a certified bank check in Euros and sent via mail to SAS MemOring, Service Clients, Le Casard-Cordieux, Once you will have sent in your order and chosen to pay via a certified bank check in Euros as your mode of payment, MemOring will wait for your payment before handling your order. If the funds are not credited to our bank account within 9 working days after you sent in your order, that order will be cancelled.  

8.5 Several payments at no cost

SAS MemOring accepts 3 payments at no cost. This proposal must be validated by the Client Services. This option is valid with clauses 8.2 – 8.3 and 8.4.

8. Acknowledgement of receipt of order

Once you have sent in your order on the website or through the Client Relations Service, you will get the acknowledgement of receipt of order via e-mail this will mention the details of your order, at the same time as, the General Terms of sale.

This acknowledgement of receipt of order will contain the Reference Number of your order given by MemOring. Please check the General Terms of Sale once you receive the acknowledgement of receipt and keep the Reference Number of your order, for safety just in case.

This acknowledgement of receipt of your order is not a proof that we have accepted your order. Following the acknowledgement of receipt of your order, MemOring will execute the standard security procedures and then will handle your order.

10. Confirmation of your order by MemOring

When shipping your order, after the standard security procedures have been done, MemOring will send you an e-mail or SMS confirming your order.
The Confirmation of your order means that MemOring accepts your order and the existence of a sales contract that must be executed

MemOring will keep the info concerning all orders as per the law. These documents will be at the disposal of the clients either after registering in the “my account” column of the website or by contacting the Client Relations Service.

11. Shipping Policy

We will ship only to addresses in the countries listed in Clause 2 (above). Further info can be found on the website or by contacting the Client Relations Service

The delivery cost and estimated time of delivery will be indicated on the website or given to you verbally by the Client Relations Service before you make an order, and they will be mentioned in the acknowledgement of your order.

When the estimated time of delivery of a product is given, please take into account the delay due to approval of credit, verification of the address and processing of the order as well as necessary delays in the reception of your payment in case of a bank transfer. 

Once the order is processed and ready to be sent you, we will give you the Confirmation of your order via e-mail. Refer to the website or call our Client Relations Service if you want to know more.

We will do everything in our power to respect delivery delays of 20 working days starting from the date of  reception of the Confirmation of your order.

In all packages, you will also find in addition to the MemOring product purchased: other accessories. The Authenticity certificate can be sent you 30 days after the shipping of your parcel.

MemOring ensures all purchases during their transit right up to your door. We require the signature of an adult so that reception of each MemOring product is confirmed has having been received, at which time the responsibility for the merchandise purchased and delivered is totally yours. 

12. Bills

When you order on the website or with the Client Relations Service, you as a client will have the possibility to choose to receive a bill at your billing address

If you then decide that you do not want to receive a bill, you can at any time ask for a bill by calling the Client Relations Service (phone number on the website), and this on the condition that you give the Client Relations Service your ID

13. The client’s right to withdraw

Products made on the specific demand of a client or that are manifestly made to order are not included in the right to retract. At no time can non-contractual 3D images of the signet rings be considered as a finished product.

 14. Manufacturer’s warranty

MemOring scrupulously ensures that the finished product follows the quality standards that apply to it and that it has passed all technical and aesthetic controls

Selected products are covered by MemOrings’ International warranty. If you wish to repair a product that is under warranty, please refer to it or call our Client Relations Service to know more.

15. Legal Warranty

As a client, you have the same rights with regards to national legislation that applies with regards to the sale of consumer goods; these rights are not affected the General Sales Terms

16. Repairs

For all questions with regards to repairs, please contact our Client Relations Service (phone number and e-mail address on the website) or click on After Sales Service on the website

17. Exactness of the prices and description of products

Even though MemOring does its best to ensure the exactness of the info published on its website, in its commercials or in catalogues or for example that of the Client Relations Service, it doesn’t guarantee explicitly or implicitly the exactness, the reliability and exhaustiveness of such info. MemOring doesn’t confirm the price of a MemOring product before a Confirmation of order is sent by MemOring indicating the existence of a sales contract being in force.

If the correct price of a MemOring product is higher than the price on our website, then MemOring will contact the client to ask him what he wishes to do before shipping the order, either, in the case that MemOring cannot get instructions from the client, it will reject the order and will notify the client of this rejection.

Even if MemOring tries to ensure that the photographic or graphic descriptions of MemOring products on the website or in a catalogue are as exact as possible, MemOring doesn’t guarantee that these or also other contents are without errors, be this because of inexactness, an omission or obsolete element or any other reason

Therefore the only recourse of a client in the case of such an error is to return the product as is indicated in our Return Policy

18. Competent Courts under French Law

You can also use the recourse of a lawsuit against MemOring at the Tribunal of Bourg en Bresse. MemOring can also use the recourse of lawsuit against you in your country of residence

.Without any restrictions before going using a recourse in a Tribunal MemOring or the client will do their utmost to settle a dispute or disagreement with regards to a product or the General Sales Terms or business related to this, out of court for a period of 30 days

Article L-152-of the Consumer code says:

Any consumer has the right to have a consumer mediator at no charge, so as to resolve problems out of court; that opposes him to a professional. In this case, the professional guarantees the consumer of the assistance consumer mediation as a first recourse.  

The professional can set up his own consumer mediation system or propose the use of any other legally qualified consumer mediator 

When a consumer mediator whose competence includes all the businesses activities of a specific area of business is avaible, the professional always enables the consumer to have its assistance

Last update : April 7,2016